---
title: "Ongoing care · Woodshack"
description: "We keep your website or app up and running: monitoring, updates, backups and changes, looked after by the two people who know your setup."
url: https://woodshack.net/care/
site: Woodshack (https://woodshack.net/)
about_this_site: https://woodshack.net/for-ai/
---
Ongoing care

# We keep it running. You get on with your business.

Your website or app, looked after month to month by two people who know how it works. Monitoring, updates, backups and changes, handled, so you don't have to think about it.

[Tell us about your setup](https://woodshack.net/contact/?topic=care#form)

What's covered

## What we take care of.

- Monitoring for uptime and security

- Updates for software, plugins and dependencies

- Backups, checked so they actually restore

- Small fixes and changes within an agreed monthly scope

- A named person who knows your setup

- A regular check-in on what's working and what's next

In practice: ["Checkout's being weird"](https://woodshack.net/work/the-skimmer/), a customer's complaint that turned out to be a credit card skimmer.

How pricing works

## Priced for your setup, not a package.

Every site and app is different, so we don't sell tiers. We take a look at what you have, how it's built and what it needs, then quote a monthly price for looking after it. The quote is straight: what's included, what isn't, and what it costs.

Inherited work

## Built by someone else? Good.

We're happy to look after things we didn't build. Maybe the developer moved on, the agency stopped answering, or you (or an AI) built it yourself and it's become something the business actually depends on. We'll give it a once-over first, tell you plainly what shape it's in, and recommend what to fix now, what can wait, and what to leave alone.

How that went once: [one events system instead of a decade of plugins](https://woodshack.net/work/central-events-system/).

Built it with AI?

Apps made with AI tools often work great until they don't. We'll review it, preserve what works, explain what needs changing, and keep it running.

Bigger work

## When it's more than care.

New features, integrations, rebuilds or anything outside routine care gets its own scope and price up front. You'll always know before we start, so there are no surprise invoices.

Getting started

## How it starts.

1. **Tell us what you've got.**: A site, an app, a tangle of both. A paragraph is plenty.

2. **We take a look.**: We review how it's built and hosted, and what shape it's in. The first call is free, and nothing costs anything until you've seen a price and said yes.

3. **You get a straight quote.**: A monthly price, and exactly what it covers.

4. **We take it from there.**

Asking for help

For now, requests come in by email or through the contact form. One of us reads every one and replies within one business day. If it's an emergency, say so and we'll get back to you as soon as we can.

## Want us to look after yours?

We reply within one business day, and the first call is free.

[Tell us about your setup](https://woodshack.net/contact/?topic=care#form)